We cover problems caused by how a piece was made — not by how it's used. This includes:

• Faults in the materials or how the piece was made
• Pieces that lose their shape or break under normal use
• Hardware that fails under normal use
• Finish faults that affect how the piece works
• Seams that come apart on upholstered pieces

Coverage starts from your delivery date and stays with the original buyer.

These are not covered:

• Wear and tear — slow fading, ageing, or signs of regular use
• Misuse — damage from rough handling or too much weight
• Weather and humidity — damage from heat, sun, or damp air
• Accidents — spills, burns, cuts, or knocks
• Wrong cleaning — damage from using the wrong products or methods
• Changes — repairs or alterations we did not approve
• Business use — pieces used in offices, cafés, rentals, or hotels
• Natural variations — small differences in wood grain, colour, or finish
• Third-party assembly or installation — any damage from self-assembly or installation by contractors, handymen, renovators, or anyone other than The Living Mode's appointed team. This includes mirrors mounted by others and pieces damaged during installation.

For wear, accidents, or misuse, we're still glad to help where we can — with paid repairs, spare parts, or care advice.

Fill out the form below with:

• Order number and purchase date
• Product name or model
• Clear photos and a short video
• When the issue first appeared

We'll review your claim and reply within 1–3 working days. Depending on the case, this may be a repair, replacement, partial credit, or other suitable solution.

Keep all original packaging until your claim is sorted.

• Dust often with a soft, lint-free cloth
• Use coasters and placemats to protect the surface
• Wipe up spills straight away with a damp cloth
• Stay away from harsh chemicals and rough cleaners
• Polish with a good wood polish every 3–6 months
• Keep the room at 40–60% humidity

• Dust often with a soft brush or vacuum with a brush attachment
• Clean with mild soap and water, then rinse well
• Keep out of direct sunlight for long periods
• Keep away from heat and damp
• Apply furniture wax once a year for protection

• Clean with ammonia-free glass cleaner or rubbing alcohol
• Use a clean microfibre or spectacle cloth
• Spray cleaner onto the cloth, never straight onto the mirror
• Wipe gently to protect the silver backing
• Keep moisture away from the edges and back
• Handle with care when moving or cleaning
• Do not use harsh chemicals on the frame

• Dust often with a soft, dry cloth
• Clean with mild soap and water
• Dry well to prevent water spots
• Apply protective wax for outdoor pieces
• Check for rust spots and treat them right away
• Stay away from harsh chemicals and rough cleaners