FAQs
General Questions
Am I able to view the product in person before I purchase?⌃
We’re a fully online store and do not have a physical showroom. This helps us keep overheads low so we can offer beautifully crafted products at competitive prices.
Will the product image on the website differ from the actual product?⌃
We strive to ensure our product images are as true-to-life as possible. However, colours may vary slightly due to lighting and screen settings. Natural materials like wood, leather, and fabric each have unique characteristics — knots, texture variations, or minor blemishes are part of their charm, not defects. As many of our pieces are handmade, slight variations are to be expected, making each item truly one-of-a-kind.
Will you dispose of my existing furniture?⌃
We currently do not provide disposal services.
HDB residents: Contact your Town Council for complimentary removal of up to 3 bulky household items per month.
Alternatively, consider donating your pre-loved furniture to charities or families in need — it’s a great way to give it a second life.
HDB residents: Contact your Town Council for complimentary removal of up to 3 bulky household items per month.
Alternatively, consider donating your pre-loved furniture to charities or families in need — it’s a great way to give it a second life.
How do I request customisation?⌃
Select items are eligible for customisation. Simply click the Enquire Now button or reach out via WhatsApp at +65 8811 9946 for a personalised quote.
Please note: Custom and preorder items are strictly non-refundable and non-exchangeable.
Please note: Custom and preorder items are strictly non-refundable and non-exchangeable.
Payment
What currency will I be charged in?⌃
All prices are listed in Singapore Dollars (SGD).
What are the available payment methods?⌃
We accept payment via credit/debit card, PayPal, and PayNow.
Do you accept Cash on Delivery?⌃
No, we do not accept Cash on Delivery. Our delivery team does not handle payments on our behalf. Cash is only accepted directly by our installers for services such as staircase delivery or on-site installation.
How should I pay for installation, staircase delivery, or assembly services?⌃
Payments for installation and related services can be made via PayNow to our UEN or directly to the assigned installer (details will be provided before delivery).
Delivery
Can you deliver on weekends?⌃
Yes, we deliver from Monday to Saturday. Please note that we do not deliver on Sundays or Public Holidays.
Can you deliver my order on my preferred date or time?⌃
We’re unable to guarantee exact delivery times as routes are optimised for efficiency. However, you may leave your preferred timing in the checkout notes, and we’ll do our best to accommodate.
Notes Before Delivery or Installation
HDB Units: Drilling and installation works are permitted from Monday–Saturday, 9:00 AM to 6:00 PM.
Condominiums: Please check with your management for delivery restrictions or booking requirements for large items. It is the customer’s responsibility to arrange any necessary approvals before delivery.
HDB Units: Drilling and installation works are permitted from Monday–Saturday, 9:00 AM to 6:00 PM.
Condominiums: Please check with your management for delivery restrictions or booking requirements for large items. It is the customer’s responsibility to arrange any necessary approvals before delivery.
What happens if I miss my delivery?⌃
If we’re unable to complete your delivery or installation due to access issues or unpreparedness, a re-delivery fee will apply.
What if there is a delay in my delivery?⌃
We always aim to deliver as scheduled, but unforeseen circumstances such as weather, traffic, or installation complications may cause delays. You’ll be notified if there’s a significant delay. If rescheduling is required, there will be no additional charge.
What if the item doesn’t fit into the lift?⌃
Customers are responsible for ensuring items fit through lifts, staircases, corridors, and doorways. Dimensions are provided on product pages — please measure carefully before purchase.
Standard Stock Orders: If delivery cannot be completed, we may accept a return at our discretion. A 20% restocking fee will apply to cover handling and delivery costs.
Preorder & Custom Orders: Strictly non-refundable and non-exchangeable. If delivery cannot be completed, the item remains the customer’s responsibility. As a goodwill gesture (subject to management approval), we may attempt to resell the item on your behalf. If successful, a resale fee of up to 60% of the resale value will apply.
Re-Delivery Options:
Standard Stock Orders: If delivery cannot be completed, we may accept a return at our discretion. A 20% restocking fee will apply to cover handling and delivery costs.
Preorder & Custom Orders: Strictly non-refundable and non-exchangeable. If delivery cannot be completed, the item remains the customer’s responsibility. As a goodwill gesture (subject to management approval), we may attempt to resell the item on your behalf. If successful, a resale fee of up to 60% of the resale value will apply.
Re-Delivery Options:
- Re-delivery at an additional fee (once alternative access solutions are confirmed), or
- Alternative delivery methods (e.g., dismantling, crane services) arranged at the customer’s expense.
What is the cost for staircase charges?⌃
Staircase surcharge = $10 × Number of Manpower Required × Number of Storeys
Example:
If a sofa requires 4 staff to be carried to the 3rd floor:
4 people × 3 storeys × $10 = $120 surcharge
Applies to all properties with stair access. Payment must be made in advance or in cash to the delivery team.
For safety, we reserve the right to cancel deliveries deemed unsafe or unfeasible.
Example:
If a sofa requires 4 staff to be carried to the 3rd floor:
4 people × 3 storeys × $10 = $120 surcharge
Applies to all properties with stair access. Payment must be made in advance or in cash to the delivery team.
For safety, we reserve the right to cancel deliveries deemed unsafe or unfeasible.
How can I change my delivery address?⌃
Send your updated address via WhatsApp at +65 8811 9946. Please provide at least 1–2 days’ notice before your delivery.
If your order has already been dispatched, last-minute changes will incur a $30 surcharge.
If your order has already been dispatched, last-minute changes will incur a $30 surcharge.
Some of my items have not arrived. Can you deliver the ones that are ready first?⌃
Yes, split deliveries can be arranged. Please inform us via WhatsApp or email hello@thelivingmode.com.
To qualify for free delivery, each delivery must meet the minimum spend of $120. Standard delivery charges apply if below this amount.
To qualify for free delivery, each delivery must meet the minimum spend of $120. Standard delivery charges apply if below this amount.
Orders
Can I amend my order?⌃
Yes, changes can be made within 24 hours of purchase by contacting our customer service team. After this window, amendments are reviewed on a case-by-case basis, depending on order status.
Can I combine my orders?⌃
Yes. Simply inform us via WhatsApp or email, and we’ll consolidate your orders. Delivery will be arranged once all items are ready.
My house is still under renovation. Can you hold my order?⌃
Yes, we can hold orders for up to 4 weeks at no additional charge. Extensions beyond 4 weeks may be considered on a case-by-case basis.
Exchange & Returns
What happens if the product I receive is defective?⌃
Please contact us within 24 hours of receiving your item via WhatsApp or the Enquire Now button. Provide your order number and photos/videos of the defect and packaging. Our Customer Care Team will respond within 24 hours to guide you.
Can I request a refund?⌃
Yes, you may return your item if you have a change of mind, except for preorder and customized items, which are strictly non-refundable.
Cash refunds are only provided in cases of defects or incorrect deliveries.
For change-of-mind returns, refunds will be issued in the form of store credits.
A 20% restocking fee applies to cover handling and delivery costs.
Cash refunds are only provided in cases of defects or incorrect deliveries.
For change-of-mind returns, refunds will be issued in the form of store credits.
A 20% restocking fee applies to cover handling and delivery costs.
I ordered the wrong size. Can I exchange it for a different size?⌃
Yes, exchanges are allowed for wrong-size orders, except for preorder and customized items.
Cash refunds are only provided in cases of defects or incorrect deliveries.
For change-of-mind exchanges, the refund value will be issued in store credits.
A 20% restocking fee applies to facilitate handling and delivery costs.
Cash refunds are only provided in cases of defects or incorrect deliveries.
For change-of-mind exchanges, the refund value will be issued in store credits.
A 20% restocking fee applies to facilitate handling and delivery costs.