Delivery

At a Glance

  • Free local delivery for all orders above 20

  • Processing time: 12 to 48 hours

  • Delivery schedule: Monday to Saturday, 9:00 a.m. to 6:00 p.m. (closed on Sundays and Public Holidays)

  • Redelivery fee: $30 per delivery staff if a new trip is required

  • Carry-up service without lift access: 0 per staff, per storey (up to three storeys)

1. Local Delivery (Singapore)

Order Processing and Lead Times

  • All orders are processed within 12 to 48 hours.

  • Lead times vary by product — please check the product page for details.

  • If you purchase multiple items, delivery will be scheduled together, based on the item with the longest lead time.

Scheduling

  • Deliveries are made Monday to Saturday, between 9:00 a.m. and 6:00 p.m.

  • Exact delivery times cannot be guaranteed, as delivery routes are planned for efficiency.

  • You may include notes at checkout, such as “Please avoid Mondays” or “Deliver after 3:00 p.m.”, and we will do our best to accommodate.

  • For condominium deliveries, please book the required slot with your building management and let us know the approved window.

Delays

We always aim to meet the stated lead times. However, production schedules, public holidays, severe weather, or other unforeseen circumstances may sometimes cause delays. If this happens, we will contact you promptly by email or phone.

2. Delivery Attempts and Redelivery Fees

When Redelivery Fees Apply

A fee of $30 per delivery staff will apply if delivery cannot be completed due to:

  • Nobody is available to receive the delivery or last-minute changes

  • Incorrect delivery address provided

  • Narrow or blocked passageways

  • Items that cannot fit into lifts

  • Parking or building restrictions, such as permits not arranged

Fee Example

If two delivery staff are required, the redelivery fee will be $30 × 2 = $60.

Alternative Option

At your request, we can leave your item safely at your doorstep or in a designated location to avoid a redelivery fee.

3. Bulky and Small Items

Bulky Items (Furniture and Large Furnishings)

  • When your order is ready, our team will contact you to schedule delivery.

  • Please ensure someone is present to receive the items.

  • If you need to reschedule, please let us know at least 48 hours in advance through WhatsApp at +65 8811 9946.

  • Last-minute changes or unsuccessful deliveries may incur a redelivery fee to cover warehouse handling and rescheduling.

  • If it is more convenient, you may choose to have your items left safely at your doorstep or in a secure location to avoid extra charges.

Small Items (Home Furnishings and Accessories)

  • You will receive a text message once your order is ready for delivery.

  • If delivery cannot be completed or plans change at the last minute, a redelivery fee may apply.

  • If nobody is home, you can request that we leave your items at the door or in another safe location to avoid additional charges.

4. Carry-Up Service (No Lift Access)

When It Is Required

Carry-up service is needed when:

  • The property does not have direct lift access, such as in HDB maisonettes, landed homes, or walk-up apartments

  • The lift doorway is too narrow for the item to pass through

  • There are staircases leading from carparks to the unit

Surcharge

0 per staff, per storey, up to three storeys.

How to Arrange

  • Add carry-up service during checkout

  • Confirm during delivery scheduling by email or text message

  • Contact us at least three business days before delivery

Important Notes

  • Please check that doorways and passageways are wide enough to accommodate your items.

  • If access is blocked, our team may attempt to carry up on the spot (charges will be billed later) or reschedule delivery (restocking fees will apply).

  • Carry-up service is not available for items weighing more than 60 kilograms. Customers may self-carry at their own risk.

5. If Delivery Cannot Be Completed

Due to:

  • Narrow or blocked passageways

  • Items cannot fit into the lift, and the carry-up service can not be done

What Happens Next

  • Standard Stock Orders: Returns may be considered at our discretion, with a 20% restocking fee.

  • Pre-Orders, Customised Items, or Clearance Items: These are not eligible for refunds or exchanges and will remain the customer’s responsibility.

  • Goodwill Option: In some cases, we may assist with resale on your behalf. A resale fee of up to 60% will apply if successful.

Re-Delivery Options

  • Redelivery can be arranged at an additional fee once access arrangements are confirmed, or

  • You may organise alternative solutions, such as dismantling or crane services, at your own expense.

Important Notes

Delivery and installation service fees are non-refundable once the service has been completed.

6. Storage Services

  • Complimentary storage is available for up to four weeks after your preorder arrives.

  • After four weeks, a storage fee of 5% of the item value per month will apply.

  • To request storage, simply leave a note in the Special Request section at checkout.

7. Receiving Your Delivery

  • Please inspect your items when they arrive and report any issues immediately, keeping the original packaging.

  • If no remarks are made upon delivery, items will be considered received in good condition and packaging will be discarded. Later claims may not be accepted.

  • For post-delivery issues, please contact us within two business days and include a clear description with photos or videos. Missing details may delay resolution.

  • Our team will determine whether the issue is due to a manufacturing defect, normal wear and tear, or improper use. Repairs or replacements are subject to availability. Delivery delays do not qualify for cancellation or compensation.

  • Note: Delivery and installation service fees are non-refundable once services have been rendered.

8. Delayed Delivery

If delays occur due to unforeseen circumstances:

  • Deliveries will be rescheduled to the next available slot.

  • Exact delivery times cannot be guaranteed.

  • The Living Mode is not liable for losses or expenses caused by delays, and such delays do not qualify for cancellation or compensation.

  • Requests to change delivery dates must be made at least five business days in advance.

9. Overseas Shipping

  • Overseas purchases are welcome if you arrange your own courier.

  • Please ensure your courier inspects and confirms the items upon collection.

  • The Living Mode is not liable for damages, shipping costs, or compensation once items have left Singapore.