Getting it to you.

Within 12 to 48 hours of your order, we begin preparing and arranging delivery. For made‑to‑order pieces, this is when production begins — full lead times are listed on each product page.

You'll receive a message one day in advance with your delivery time window, once the route is confirmed. Deliveries run Monday to Saturday; public holiday deliveries are subject to our team's availability.

For walk‑ups, narrow lifts, or staircase access, please add carry‑up at checkout or let us know at least three business days before delivery.

Applies after delivery is confirmed and notified — for last‑minute issues such as no one available to receive, an incorrect address, or blocked access.

Address changes are accepted up to 24 hours before delivery, or when you receive your delivery notification — kindly let our team know, as changes affect the route.

You're welcome to request a preferred time window (within working hours, Saturdays included). We require a minimum three‑hour window; longer windows allow us greater flexibility.

Please inspect your piece on arrival, before installation. Items must remain in their original, uninstalled condition for a replacement to be possible.

If a manufacturing defect is found, we'll arrange a repair where suitable, or a replacement if not. Do report any concerns within 2 business days of delivery with photos and a short video — claims submitted later may not be accepted.

For full details on returns, please see our Exchanges & Returns policy.

Installation and assembly are available at a fee. Please let us know at checkout or when scheduling delivery, and we'll share a quote based on your piece.

Overseas orders are welcome — simply arrange a courier of your choice. Our care covers your piece within Singapore only.